Client : Telco
Industry : Network communications
IT Support : Cyber security and Microsoft 365 upgrade

The Telco has been operating for over 2 decades building point to point networks specialising microwave radio networks (‘radio links’). Their customers usually save significant money by building and owning the network instead of starting an ongoing lease plan with a large telecommunications carrier. The microwave networks can be set up almost anywhere (including remote areas) and deliver uncontended data speeds of typically 50Mbps to 5Gbps.

» The Problem «

Cyber security weaknesses

This company have always had high awareness and focus on their environment security and have been early adopters of multiple layers of security systems. With the generally increasing risks of Cyber Security incidents around the world, they wanted to make sure that use of Office 365 in the public cloud was not a weak point in their environment. Email, in particular, was seen as a common entry point for malicious content even with premium filtering in place, there was still a risk at the user level. A key requirement was to increase security whilst not impeding user productivity.

» The Solution «

IT security upgrade to Microsoft 365

The Business outcome was to increase the security of information stored in Office 365 as well as;

• Significantly improve brand protection.
• Provide a high level of certainty that users logging into Office365 are legitimate users.
• Lock out any intruders that may currently have undetected access to Office 365 via compromised passwords.
• Provide an added layer of security, scanning attachments and links in emails. Giving users some comfort that emails are safe.

Licensing was changed from Office 365 to Microsoft 365 providing an economic path for gaining additional security related features including Advanced Threat Protection (ATP), safelinks, safe attachments, anti phishing, and conditional access policies. Multi-factor Authentication (MFA) was implemented across the M365 tenancy for all user objects whether actual users or service accounts. Conditional access policies were implemented to block login attempts not meeting policy.

» The Outcomes«

Cyber security training and rise in tenancy security score

Simple Security Awareness Training has now been used to assist users play a part of the defence of the environment if required. The settings used include, Safelinks/attachments, Conditional access and MFA were embraced by management as an excellent balance of high security and low impact to users.

The solution reduced the account compromise attempts providing a significant rise in the tenancy security score. More emails were being blocked, reducing the risk of users clicking on bad links. The Management Board had an increased level of confidence in the security of the environment. The new IT environment provided the ability to securely use SharePoint to improve collaboration across the team. The business was confident in meeting the security compliance requirements of their government customers.

Is your computer and IT cyber security inadequate?

ITeam Consulting offers IT solutions designed to give business owners and managers peace of mind, you can ‘sleep easy’ knowing that your IT department is working around the clock, keeping the business infrastructure running. No surprises.

Our corporate IT services include :

IT Project Management
At ITeam, we have delivered many successful projects to our clients for over 19 years. A key difference with us is that the Solutions Architect, that envisions and designs your solution is also involved with the Project Manager to ensure we deliver what was agreed. This ensures total transparency and delivery throughout the process, as opposed to other IT providers who simply make a sale then hand-off to the team that implements it.

Managed IT Services
Managed services, outsourced IT, whatever you want to call it, we package solutions to meet your needs and exceed your expectations. Our Managed IT Services either complement your internal specialists or can deliver your total IT Services at a lower cost than if you had your own dedicated IT staff. You will have access to a team of specialists with a broad range of skills and experience, who keep up to date with the latest features and techniques to ensure your systems are providing increased benefit to your staff.

IT Procurement Services
ITeam can manage the full life cycle of your IT assets. Your IT assets are not just the physical devices you can touch, they also include maintenance or service agreements, warranties, domain names, web hosting and many more categories. Don’t ever miss renewing something critical to your business. We track all types of items in our system, get automated reminders for expiry and can report on the status or pending renewals at any time.

IT System and Computer Security
ITeam Consulting implements security solutions to protect your business from threats that are not just from hackers. Breaches to your environment are more likely to occur through users being tricked via email or unknowingly accessing compromised infected websites.

Computer and IT Consultancy
As the size and nature of your business changes, so will the needs of your IT systems. Our Consulting Services will architect solutions whether your systems are on-premise, in a data-centre or in the cloud.

Computer and IT Support
We will deal with your day to day IT support, while also providing long-term strategic input into your IT requirements. We monitor systems remotely to ensure that everything is working correctly and when issues are detected, we make sure they are fixed before they turn into problems.

More information

If you already have comfort with your current IT Services partner, then congratulations! Otherwise, contact us to arrange for a no-obligation review of your environment. We offer 24/7 computer support and after hours emergency assistance.

Telephone : 1300 180 000
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