Brett’s curiosity for IT systems started in High School and has continued through his career from Banking, Pharmaceuticals and then into corporate IT where he held positions as Senior Systems Engineer as well as Management and Consulting roles.
On starting ITeam in 2000, Brett had already accumulated 20 years of experience in the IT industry, working within a range of industries across a wide spectrum of technologies. Having completed his studies in Business Administration the stage was set to launch ITeam.
Brett established ITeam to help businesses translate detailed technical requirements into business value. Of course, much has and will continue to change in technology over those years, so ITeam has grown to meet the complex challenges business face today. As each business is different, solution design needs to be customised to ensure they provide value and have a clear return on the investment. The engagement we have with our clients is for long-term mutual success; retaining clients since the formation of ITeam demonstrates this focus.
Brett understands that the pressures on SME’s can mean IT is too often an after-thought rather than being considered an enabler for competitive advantage.
“Of course, we want customers to outsource their IT to us, but we can also demonstrate why it is more economical to do so.”
Even outsourcing the CIO/CTO roles has significant advantages for most customers who can’t justify the cost and overheads of internal resources, let alone their ability to keep up with technology advances. The security threat landscape is a key area where businesses must stay current and fortunately vendors have affordable solutions that protect both the business and the brand reputation.
At the core of ITeam’s philosophy is deep customer engagement. We do care about our clients and having a long-term relationship. That is not just a motherhood statement. We are successful if our clients are successful and we can only stay in the game by delivering value for them.
Greg’s 30 plus years of broad industry knowledge and experience covers small through large scale enterprises. With a degree in Electrical Engineering and Digital Control Systems, he carries a deep interest and fascination with technology and the difference it can make.
Before joining ITeam, Greg held Global technology leadership roles with Macquarie Bank and ABN AMRO.
His product expertise covers Desktops, Servers, Windows, Linux, WAN, LAN, Internet, Identity and Access Management, Cloud (MS/Amazon), Voice, Collaboration, Database systems, Service & systems management, Business continuity.
There aren’t too many technologies out there that he doesn’t have a good grip on how they work and how they can add value to an organisation. That said he concedes his kids do know how to use social media way better than he does.
Greg enjoys the day to day interactions with great staff and great clients as well the strategic discussions around helping both achieve their goals. His combined knowledge of IT solutions, business process improvements and business strategy ideally place him to consult to any business and advise them on the development of their IT strategic roadmap.
He believes our clients ultimately want to get to the point where they can confidently say “Our IT is well and truly looked after and drives competitive advantage across to our business”. This approach moves the IT discussion from being centred around the technology to focusing on a solution that is reliable, fit for purpose and drives strategic advantage. In short, Greg knows customers need a trusted partner that brings value by having a deep understanding of the business, managing the “technology rocks” below the waterline and by being kept abreast of technology opportunities.
Leanne’s career has spanned several industries, including banking, bookkeeping, and Fashion, where she managed customer service and warehouse/distribution teams with Corporate and Not for Profit organisations.
Leanne commenced her career with the State Bank of NSW, rising to Supervisory position before leaving to start a family. Having had success in managing and motivating office and warehouse/distribution staff Leanne is well placed to apply her well-developed verbal & written communication skills and proven problem-solving ability to the IT MSP industry. Leanne joined Brett in 2015 to assist with their growing business, and the two have never looked back.
Leanne is accustomed to performing well in high-pressure situations as well as adhering to strict deadlines allowing her to add value across the help desk and project portfolios of the ITeam business. Leanne also utilises her qualifications and experience in training and development assisting customers in maximising the benefit of their IT Solutions.
In her leisure time, she enjoys family time as well as being an active and qualified volunteer surf lifesaver and administrator with her local Surf Life Saving Club.
Rohan spent his formative years enjoying what the 70s had to offer in a beachside town on the mid-north coast. By the 80s, he had shifted gears to complete an Electronic Engineering Diploma and ride the drastically different waves of technology that would revolutionise business.
Rohan's IT career began with a design and engineering firm as a Fibre Optic Tech just as Australia joined the world in a fibre-optic frenzy to create networks that would meet the insatiable demand for data transmission.
From the earliest days of his career, Rohan began to refine his skills in developing technology solutions for clients' rapidly evolving needs and has kept his finger on the pulse of emerging tech and its application to business ever since.
Fast forward to this century, Rohan has held positions as a Senior Business Development Manager at Soul Pattinson Telecommunication, as Chief Technology Officer at Countrytell, and Lead Technologist at OAS Technology.
Significant projects from his most recent chapter include securing the delivery of broadband services to 1,500 educational facilities across regional NSW using MPLS IP VPN technologies. In addition, leading a social enterprise to secure state government funding to design and deploy wireless broadband to remote communities across regional NSW and develop and implement the structural change that enabled a managed service provider to deliver XaaS to 500+ clients in the Hunter Valley.
Rohan has enjoyed a long-standing professional relationship with ITeam for more than 20 years and officially joined the team in 2021. With expertise in secure video, voice, data and internet services, Rohan guides ITeam's clients to help determine the technological requirements best suited to meet their needs. In addition, Rohan's early interest and deep knowledge in Cyber Security allow him to improve a company's security posture and guide them by better understanding their potential risks and strategies to mitigate them.
New clients often arrive with a head-spinning sensation as new technologies appear to come out of nowhere. However, Rohan is confident that they don't need to know IT; they need to know they can put their faith in our expertise to deliver scalable business solutions.
Riding the wave of the tech boom that straddled the new millennium has maintained Rohan's interest in understanding and delivering IT solutions that let clients focus on their core business.
Terry brings to ITeam 35 years of experience in IT Service Management, Operations and Training, and a wealth of knowledge on Windows Operating Systems, PC and Network architectures. Previous roles include Computer Operator, Service Desk Technician, Major Incident Manager, Service Desk Manager, and Service Manager.
Over his career, Terry gained experience across various industries, including Facilities Management, Telecommunications, Cargo Container Shipping, Media, Construction, Mortgage Insurance, Environmental Services, and Food Manufacturing.
During this time, Terry has delivered many critical projects, including Citrix Virtual Desktop Infrastructure that enabled mobility solutions. Cisco Unified Communications integrated voice, video, data, and mobility products and applications to allow more effective, secure communications that transform the way clients communicate. Telstra Genesys cloud-based contact centre delivering improved user experiences.
Terry knows that success in Operations and Project Delivery stem from great staff using proven frameworks and processes. As a proponent of ITIL v3 and Prince2, he adopts these practices to ensure his team delivery on the customer requirements. In addition, a thorough understanding of Incident and Problem Management processes and systems, including Service Now, Remedy ARS, CA USD, HP Openview and Quantum, ensure that when incidents do occur, we resolve them quickly, and we identify the root cause.
The day-to-day challenge of running the service desk excite Terry as well as solving problems, delivering outstanding customer service, and finding clever and efficient solutions for customers. A successful IT Service Team allows customers to focus on their business and customer in the knowledge they can rely on their IT systems to operate seamlessly.
Terry believes the ITeam difference comes from a professional team and colleagues with an attention to detail and dedication to achieve our customer’s outcomes.
Mark became interested in computing after seeing Star Wars in 1977. After the movie, his brother in law took him to see some real computers in Sydney Central Station comms room. His first computer was a Commodore Vic 20 which he quickly learnt to program. After 18 years in the industry Mark’s passion for how stuff works continues to drive him to stay current with the latest technology.
After completing school, Mark took up an apprenticeship in Heavy Vehicle Mechanics completing the trade in 1990. He then converted to motorbike mechanics working on high-performance bikes. But it was his wife attending a basic IT computing course and encouraging him to make the change to pursue his childhood dream which led to an IT career.
Since making the change, Mark has gained experience at Vodafone, HP, IBM and Pandora as a Systems Administrator. He started with ITeam in April 2012 as a Senior Engineer and progressed to Project Manager. He has extensive experience with a wide range of IT systems and application including Microsoft, VMware, Acronis Backup and data recovery solutions, to name a few.
Major projects include on-premises migrations to the cloud (O365 and Azure), Server hardware implementations with fully virtualised high availability environments, Domain migration of large corporate with setup of data centres across Australia, Implementation of NetApp for Production and replication to colocation for Disaster Recovery as well as multiple customer site deployments.
Mark believes the ever-changing technology keeps the job fresh. He enjoys working with a fabulous and experienced team supported by a caring leadership with honest values who genuinely care about ITeam staff and ITeam customers.
Mark knows customer want a flowing IT solution that doesn’t get in the way of business. They need assistance to achieve better outcomes through the delivery of key business projects increasing productivity and revenue.
We take the complexity out of IT for our customer; our team focus on delivering the best possible outcomes. When there are vendor-related issues ITeam will go into bat for our customer following the issue through to completion. We have an excellent team with broad experience in IT.
Matt has recently joined ITeam in an Operations Manager role, bringing with him 30+ years of experience in the IT industry. Matt enjoyed a long tenure working at UXC/DXC Technology, where he has built his career on a solid technical foundation and adapted this into a managerial style that allows him to relate to a wide range of IT specialists, staff, account managers and clients.
A Manager with responsibilities of delivering Support and Managed Services, Matt has built teams, trained, and retained staff to support the technologies that our customers depend on, and use every day.
Matt has a passion for troubleshooting complex IT systems and his self-proclaimed purpose in life is “fixing things” whatever it might be. Matt enjoys regular interaction and collaboration with both internal and external clients, partners, and vendors to remediate issues on many IT systems requiring a clear, logical approach and problem-solving methodology.
His experience in the Voice and Contact Centre application space, Matt has been exposed to a broad range of technologies including LAN, WAN, Cloud, Security, DC infrastructure, Storage, and carrier services. A career highlights for Matt was building a team to install and support several remote mining camps in Western Australia. The solutions deployed consisted of GPON technologies, connecting remote locations with TV, Video on Demand, telephony, and internet services that allowed mining staff to remain connected to friends, family and the outside world while working in the Pilbara region.
Supporting several critical services such as the NSW Ambulance and QLD Fire and Ambulance “Triple Zero” contact centres and a global Communication platforms for several Federal Government customers, Matt has engaged with all levels in the customer organisations, understanding business objectives and helping them to achieve the next level in IT maturity and IT Service assurance.
A fast learner with adaptable skills acquired through curiosity, self-study, hands on practice and industry training, Matt is keen to pass on this knowledge, share his experience build strong and trusting relationships with ITeam’s’ customers.