it consultants

The Team – Our IT Consultants

Brett Budd
Founder & CEO

Brett’s curiosity for IT systems started in High School and has continued through his career from Banking, Pharmaceuticals and then into corporate IT where he held positions as Senior Systems Engineer as well as Management and Consulting roles.

On starting ITeam in 2000, Brett had already accumulated 20 years of experience in the IT industry, working within a range of industries across a wide spectrum of technologies. Having completed his studies in Business Administration the stage was set to launch ITeam.

Brett established ITeam to help businesses translate detailed technical requirements into business value. Of course, much has and will continue to change in technology over those years, so ITeam has grown to meet the complex challenges business face today. As each business is different, solution design needs to be customised to ensure they provide value and have a clear return on the investment. The engagement we have with our clients is for long-term mutual success; retaining clients since the formation of ITeam demonstrates this focus.

Brett understands that the pressures on SME’s can mean IT is too often an after-thought rather than being considered an enabler for competitive advantage.

“Of course, we want customers to outsource their IT to us, but we can also demonstrate why it is more economical to do so.”
Even outsourcing the CIO/CTO roles has significant advantages for most customers who can’t justify the cost and overheads of internal resources, let alone their ability to keep up with technology advances. The security threat landscape is a key area where businesses must stay current and fortunately vendors have affordable solutions that protect both the business and the brand reputation.

At the core of ITeam’s philosophy is deep customer engagement. We do care about our clients and having a long-term relationship. That is not just a motherhood statement. We are successful if our clients are successful and we can only stay in the game by delivering value for them.

Greg Jones
Chief Operations Officer

Greg’s 30 plus years of broad industry knowledge and experience covers small through large scale enterprises. With a degree in Electrical Engineering and Digital Control Systems, he carries a deep interest and fascination with technology and the difference it can make.

Before joining ITeam, Greg held Global technology leadership roles with Macquarie Bank and ABN AMRO.

His product expertise covers Desktops, Servers, Windows, Linux, WAN, LAN, Internet, Identity and Access Management, Cloud (MS/Amazon), Voice, Collaboration, Database systems, Service & systems management, Business continuity.

There aren’t too many technologies out there that he doesn’t have a good grip on how they work and how they can add value to an organisation. That said he concedes his kids do know how to use social media way better than he does.

Greg enjoys the day to day interactions with great staff and great clients as well the strategic discussions around helping both achieve their goals. His combined knowledge of IT solutions, business process improvements and business strategy ideally place him to consult to any business and advise them on the development of their IT strategic roadmap.

He believes our clients ultimately want to get to the point where they can confidently say “Our IT is well and truly looked after and drives competitive advantage across to our business”. This approach moves the IT discussion from being centred around the technology to focusing on a solution that is reliable, fit for purpose and drives strategic advantage. In short, Greg knows customers need a trusted partner that brings value by having a deep understanding of the business, managing the “technology rocks” below the waterline and by being kept abreast of technology opportunities.

Leanne Budd
Office Manager / Company Director

Leanne’s career has spanned several industries, including banking, bookkeeping, and Fashion, where she managed customer service and warehouse/distribution teams with Corporate and Not for Profit organisations.

Leanne commenced her career with the State Bank of NSW, rising to Supervisory position before leaving to start a family. Having had success in managing and motivating office and warehouse/distribution staff Leanne is well placed to apply her well-developed verbal & written communication skills and proven problem-solving ability to the IT MSP industry. Leanne joined Brett in 2015 to assist with their growing business, and the two have never looked back.

Leanne is accustomed to performing well in high-pressure situations as well as adhering to strict deadlines allowing her to add value across the help desk and project portfolios of the ITeam business. Leanne also utilises her qualifications and experience in training and development assisting customers in maximising the benefit of their IT Solutions.

In her leisure time, she enjoys family time as well as being an active and qualified volunteer surf lifesaver and administrator with her local Surf Life Saving Club.

Mark Blackman
Senior Engineer / Project Manager

Mark became interested in computing after seeing Star Wars in 1977. After the movie, his brother in law took him to see some real computers in Sydney Central Station comms room. His first computer was a Commodore Vic 20 which he quickly learnt to program. After 18 years in the industry Mark’s passion for how stuff works continues to drive him to stay current with the latest technology.

After completing school, Mark took up an apprenticeship in Heavy Vehicle Mechanics completing the trade in 1990. He then converted to motorbike mechanics working on high-performance bikes. But it was his wife attending a basic IT computing course and encouraging him to make the change to pursue his childhood dream which led to an IT career.

Since making the change, Mark has gained experience at Vodafone, HP, IBM and Pandora as a Systems Administrator. He started with ITeam in April 2012 as a Senior Engineer and progressed to Project Manager. He has extensive experience with a wide range of IT systems and application including Microsoft, VMware, Acronis Backup and data recovery solutions, to name a few.

Major projects include on-premises migrations to the cloud (O365 and Azure), Server hardware implementations with fully virtualised high availability environments, Domain migration of large corporate with setup of data centres across Australia, Implementation of NetApp for Production and replication to colocation for Disaster Recovery as well as multiple customer site deployments.

Mark believes the ever-changing technology keeps the job fresh. He enjoys working with a fabulous and experienced team supported by a caring leadership with honest values who genuinely care about ITeam staff and ITeam customers.

Mark knows customer want a flowing IT solution that doesn’t get in the way of business. They need assistance to achieve better outcomes through the delivery of key business projects increasing productivity and revenue.

We take the complexity out of IT for our customer; our team focus on delivering the best possible outcomes. When there are vendor-related issues ITeam will go into bat for our customer following the issue through to completion. We have an excellent team with broad experience in IT.

Daniel Kisa
Senior Engineer

From very early on in his life, Daniel knew he was very analytically minded and had an interest in technology. Combining this with his desire to solve problems for people meant he was ideally placed to enter the Managed Service Provider (MSP) industry.

He started his IT career 19 years ago working for The Harrison Group as their Information Technology Manager then moved to Pandora as Senior Systems Engineer / Team Leader before finding his way into the MSP Industry. Daniel joined ITeam four years ago and has enjoyed the personalised approach taken to working with clients.

Daniel is a certified Kaseya Administrator as well as holding certification for Analyzing and Visualizing Data with Power BI. His product expertise covers Microsoft Teams, Power BI, Kaseya, Advance Retail, TIMS, Jira, Confluence, Azure Active Directory, Office 365, Cisco Meraki, SonicWALL, Microsoft Intune, AirWatch, Remote Desktop Services, VMWare, and Microsoft Teams Phone System.

Daniels solution portfolio includes IT Security, Business Intelligence, Unified Communications, Managed Services, Point of Sale, Business Continuity & Disaster Recovery, Cloud Computing, Solution Architecture, and Cloud Cost Management. He has delivered these solutions across Retail, Manufacturing, and Transport industry sectors.

Daniel enjoys the satisfaction in knowing that he can make a real improvement in the way a company or individuals work. Ultimately he believes customers need technology to work and to be a strategic enabler rather than getting in the way of doing business.

“For us, our customers are not just a number; we know the unique challenges each one faces, that’s how we deliver the personalised service we are known for.”

Kieran Menzies
Senior Systems Engineer

In five short years, Kieran has gained significant hands-on experience in delivering and managing a wide range of IT projects. Having completed his Bachelor of Information Technology (Network Security) degree in 2014, he moved from his role as Systems Administrator for Cerebral Palsy Alliance to being part of ITeam Consulting.

Since joining ITeam Kieran has developed product expertise across SonicWALL, Cisco, Meraki, NetGear, Dell, HP, Lenovo, Zebra, Aruba, VMWare, Azure, and Office 365.

His project portfolio includes large scale IT expansions, Data Centre implementation and refresh, numerous Office 365 migrations, several SharePoint Migrations, and Azure Migration.

Kieran enjoys working in an industry where he is confronted by something new and challenging almost every day. He believes the secret to ITeam’s success comes from a team of dedicated techs who put the customer first.

ITeam differentiates through their unique knowledge, and the skills acquired over more than 20 years in the industry. At the same time, ITeam keeps abreast of the latest technology and maintain knowledge of ever-changing industry standards.

Shadi Soltan
Senior Systems Engineer

Shadi’s passion and experience for IT solutions extend well beyond his five years’ experience. As the son of two parents committed to all things IT, his passion for computer technology runs through his DNA.

Having completed his degree in Information Technology (Network Security), he joined ITeam in March of 2016 and quickly integrated into the team. From day one Shadi demonstrated he aligned with the ITeam vales around the importance of integrity and teamwork.

Shadi’s project experience covers Windows 7 roll out to 1000 + users, DataCentre Infrastructure Upgrades, Migration from On-Premise to Azure Cloud, New office setup including Server and Computer, Network refresh / NBN migration, Microsoft Teams Roll out, SharePoint migration, On-Premise Exchange to 365 SkyKick, SIP upgrades and Warehouse mobility.

Shadi enjoys being part of a team who share the same vision and are dedicated to the mission. Getting front row seats with exposure to new technologies and working on innovative projects that deliver customer value is what drives him to stay ahead of the competition.

Shadi sees that too many IT conversations are about technology. “It’s not about fixing the problem with the most sophisticated gadget. It’s about the experience. People beat technology every time.”

Mark Tarrant
Senior Engineer

Mark started in electronics when he left school, and gradually transitioned into IT in the 1990s as the electronics work often involved working on computer equipment. Through the 90s and up to 2006, Mark transitioned from supporting small business through to large corporates within their IT departments.

In 2006 Mark saw the IT landscape was changing rapidly and wanted to move into a role where he could ride the wave of change and keep up with current technology. Mark saw the Managed Service Provider space provide that challenge and hasn’t looked back. Since joining ITeam in 2010 the variety of the work, with every day presenting a new challenge, has broadened his IT skills across a wide variety of functions, technologies and applications.

Over the years his qualifications included an Associate Diploma in Electrical Engineering, Cisco’s CCNA, Microsoft MCP, MCSA and MCSE, VMware Certified Professional (VCP), and a variety of hardware and software vendor certifications. Brands he has worked with include Dell, HP, IBM, Veritas, Symantec, Veeam, Trend, Altiris, StorageTek, plus many more.

Mark’s biggest achievements in IT are from, talking an elderly lady through modifying her config.sys file in Windows 98 over the phone to get her computer working all the way up to being the lead engineer in the migration of a large client from on-premise VMware to Azure.

“I think clients appreciate empathy when dealing with IT people, and that is one of the strengths at ITeam.”

 

Rod Watts
Senior Engineer

Rod built his first computer from a kit while still in High School and has enjoyed computing both as a hobby and a career ever since. Rod’s diverse career has seen him working on computer platforms from Mainframe to Mini-Computers and from Desktop to Servers including everything in between.

Rod’s corporate career saw him primarily working in Finance both in Banking and Fund Management with a focus on Superannuation products. He also has experience supporting IT Systems within the Retail and Wholesale Industries.

Across Rod’s career, his talent in Coding soon led to him taking on the task of analysing others work and ultimately leading the Code Design teams as well as performing key roles as an Application Architect. Rod’s knowledge and experience in the industry have seen him being part of setting Industry Standards in B2B XML Messaging initiatives.

Rod has widened his experience with Imaging and Workflow technologies, including handwriting recognition also known as Intelligent Character Recognition (ICR). He also has diverse Database skills covering IMDB, DB2 and SQL platforms.

Rod has kept abreast of Application development landscape maintaining his Infrastructure knowledge predominately in the ever-changing Desktop platform. His expertise covers Android and Microsoft applications as well as the Apple Ecosystem with macOS, iOS and iPad OS experience. He is referred to as iRod by the rest of the team due to his love of all gadgets from Apple.

Rod joined ITeam over a decade ago and has been a key member in the company’s growth. Rod believes in building personal relations with customers and develops strong trust relationships.